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. If you're installing from a CD, be sure you remove the CD after installing. Then restart your computer and try to open TurboTax. See if any of the info in this FAQ is helpful. Is this what you are experiencing?
Nov 13, 2017 - If you're cutting on a Mac, Premiere Pro's standard “I-frame only. From the Preview File Format drop-down, select one of the ProRes formats. Official Fantasy Premier League 2018/19. Free to play fantasy football game, set up your fantasy football team at the Official Premier League site.
Keep watching the thread today and see if anyone else tries to assist, or phone TurboTax Support and ask for tech assistance. Here's how to reach them: If you are an Advantage member (annual subscription), log into your Advantage account and scroll down past the FAQ links. Near the bottom of the page you should find a special Advantage phone number to directly contact Customer Support.
If you are not an Advantage member, use the form at the link below to schedule a call back, or it may provide a number. Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri. Well 10.13.6 was just released. I have not seen any other posts about it (yet). It is possible that Apple changed something in.6 that breaks a function that TurboTax needs to function. Apple has done that before.
The.4 update broke a Apple supplied java script function that TurboTax 2014 & 2015 needed - TurboTax issued a workaround script to remove the java component from the application since it was not critical for TurboTax to function. I have 10.13.4 on an external hard drive. If I have time, I will boot into that and update it to.6 to see what happened to me, but it might be a few days before I have the time to do that. What happens when you launch TurboTax 2017? Does it crash?
If so, what is in the crash log (Applications - Utilities - Console)? Any other error messages in Console? - are you up to 10.13.6 yet to try this?.
Does the TurboTax icon bounce in the dock? Have you tried to select the TurboTax application in the Applications Folder and then right-click - open (you might be running into the 'open for the first time issue'). Just to state the obvious - I assume you have restarted the Mac even after the update? Off the subject- Compatibility issues are a reason that I always run my main system a release behind.
I am running 10.12.6 and will probably update to 10.13 when 10.14 becomes available, then install 10.14 on an external bootable HD for testing that. I do have 10.13.4 on an external bookable hard drive for testing (also 10.11 & 10.10). Before updating any OS (even the external system) to the latest update I always make a bookable clone of that system before updating.
(4 TB external hard drives are quite inexpensive these days so I run several in an array each with several bootable partitions). Was able to reach out to our support teams and was able to provide me with the console logs from TurboTax 2017. We requested the Logs as we were unable to replicate this behavior in-house on the 10.13.6 update. In the logs I found an exception occurring with Sophos Security Software blocking TurboTax from launching due to the connection to check for updates. I suggested updating the Software to see if Sophos has patched anything on their end with the New OS update. We saw similar behavior with Windows 10, Avast, and a few other Anti Virus programs blocking TurboTax from installing after an update from Microsoft earlier this year.
After Avast updated their program TurboTax was able to install without issue. Thank you, and for the assist on this as well!. TurboTax 2014 & 2015 will not launch, but that is due to this Mac issue, not TurboTax. (2016 & 2017 should not have this problem). TurboTax 2014 and 2015 crash on Mac 10.13.4 (and later).
That is a known issue that seems to have been created by Apple with a change in OSX 10.13.4. There was no problem with OSX 10.13.3. Since this is not a defect in the TurboTax software, but is due to a change that Apple made which causes an internal Apple java script function to crash while reading an embedded java script component in the TurboTax application, TurboTax will not be issuing any update to the TurboTax software. However, TurboTax has issued a workaround to remove the java script from the TurboTax application so that the Apple software will not crash. @macuser22 suggested to ensure TT launched from Administrative Account.
Checked again and indeed it was invoked from Admin. Also as suggested by @macuser22, followed instructions in TT2014 now launches, but not TT201x (x=5, 6and7) Followed suggestions from Intuit Support to install TT2017 premier from Intuit site, not from CD. Deleted TT2017 installed from CD 2. Restarted the Mac 3.
Downloaded TT2017 from Intuit. Installed the above named version.
Launch TT2017 failed. Opened Console app. Launched TT again and it failed again. Copied and saved the logs.
(TT2017Logs0819.txt) Help! What's next, please?.
When you uninstall, you must uninstall ALL of the associated files, not just the application. Corruption could have occurred in the Application or in an associated preference or support file. The best remedy is to totally uninstall TurboTax and all associate files and then re-install.
That will not delete or change any.tax2017 data file that had already been created with the tax data. To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
Here is a FAQ for how to uninstall Mac. In addition, the script fixes a problem that causes 2014 & 2015 to.crash., with a crash log, and not simply 'won't open'. There is a big difference between a system crash and and an application that just bounces the icon in the dock a few times and will not open, but not an actual crash. The script might have indeed fixed the crash issue but now it will not open for other reasons. I have seen a couple of cases where TurboTax refused to open no matter what was done until the Mac user either switched to a different user account that had administrator privileges (or created an new administrator account just for testing). After switching to the new account then TurboTax opened with no problems.
I don't know the final outcome since the user was going to the 'Genius Bar' at the Apple store since there must have been some basic issue with the User account that prevented TurboTax from opening. You might want to try a different User account just to test. @macuser22 YOU ROCK! I created a new admin ID and was able to launch TT201x (x=2,3,4,5,6 and 7)!! Using a new ID to do TT is a workaround and will get me over the hump.
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However, ideally, I'd like to transfer the files from old to new. AFAIK, Mac won't allow easy moving of files from one account to another. Is there a trick?
@TurboTaxDaveR2.0 thanks for your time on researching this issue. Given a separate account seems to work, does this bit of information shine a light on addressing the root cause? (Perhaps something in user profile is causing a conflict? With some guidance, I can perhaps go through the process of elimination.). When you start TurboTax in another user account all of the /Library preference files are created new for that user. There is no harm by removing all of the files from the original users /Library in the uninstall instructions on a comment above. You can move the xxx.tax201x files several ways.
You can select the file (or a duplicate of the file) and Top menu File-Get Info (or command I which does the same thing) and change the read/write permissions to everyone, then drag that to the Macintosh HD-Users-the new user account-Public-Drop Box. The you can switch users age get the file from the Drop Box. Here is an Apple article. OR just drag the file to a memory stick and retentive it in the new account. You might want to see an Apple Tech at the local Apple Store Genius bar since there seems to be some basic issue with the first account. People come to TurboTax AnswerXchange for help and answers—we want to let them know that we're here to listen and share our knowledge.
We do that with the style and format of our responses. Here are five guidelines:. Keep it conversational. When answering questions, write like you speak. Imagine you're explaining something to a trusted friend, using simple, everyday language.
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This document can help you resolve errors or freezes that occur when you install Photoshop Elements and Adobe Premiere Elements on Mac OS. System errors can manifest themselves in many different ways, including (but not limited to) the following:. An error such as 'The application has unexpectedly quit. The system and other applications have not been affected.'
. A frozen cursor or screen. A blank or flickering dialog box Different factors can interfere with installation, including conflicts among device drivers, software, hardware, and corrupt elements in specific files. System variables can also interfere with installation. Make sure that your computer meets the system requirements for the version that you're installing.
Following the tasks in this document can help you resolve these issues and identify the source of installation problems. The troubleshooting sections begin with solutions for the most common problems and progress to solutions for less common problems (hardware conflicts, for example). Work through the solutions in the order presented to eliminate possible sources of the problem. Record the tasks you perform and the results of each task, including errors or problematic behavior. Adobe Technical Support can use this information to better assist you, if you find it necessary to call.
If none of the suggested solutions resolve the problem, the Advanced troubleshooting section provides tips and references for further troubleshooting. If the installer returns the error message 'Invalid Serial Number' after you enter the serial number or during startup, then do one or more of the following:.
Delete the serial number from the Serial Number text box. Then reenter it exactly as it appears on the back of the application CD case, in the registration email, or on the registration website. Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad.
Make sure that you typed the number zero (0) correctly, not as the letter O. For contact information, visit the Adobe website at. Select your region from the menu at the top of the page, and then click Contact Us. Sometimes dust or dirt on a CD or DVD can interfere with an installation and prevent your CD-ROM or DVD-ROM drive from recognizing the media. Examine the application CD or DVD for dirt, dust, or fingerprints. Gently wipe the bottom of the disc from the center outward with a soft, lint-free cloth. Verify that the CD-ROM or DVD-ROM drive can read other CDs or DVDs.
If it can't, examine the disc caddy or loading tray for dirt and clean it with a lint-free cloth. If it still can't read other CDs or DVDs, contact the drive manufacturer or Apple Computer. Files that are installed during a failed installation take up hard disk space and can cause problems the next time you run the installer.
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If an attempt to install fails, remove the program, then try to reinstall. If you attempt to reinstall without first removing previously installed files, then it's possible that the installer can't overwrite the existing files. Also, it's possible that the hard disk doesn't have enough free space to install the application.
If reinstalling still does not work, manually remove the product. To remove previous product installation attempts. Updates to the Mac OS X operating system can improve its performance and compatibility with applications.
You can obtain Mac OS X updates from the, or choose Software Update from the Apple menu. For assistance installing updates, contact Apple technical support. Important: Before you install a system update, check the system requirements for your product to ensure compatibility. (Also check any third-party software or hardware you use with your product.) If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware. If the tasks in the previous sections don't resolve the problem, then you could be able to resolve the problem by reformatting your hard disk.
You can also try to determine if hardware is conflicting with your product. Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only.
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For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you could void the computer's warranty. Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices.